Terms and Conditions

Atlantic Star Moving & Storage Terms and Conditions

THESE TERMS AND CONDITIONS GOVERN YOUR USE OF OUR WEBSITE AND YOUR INTERACTIONS WITH ATLANTIC STAR MOVING & STORAGE. THEY ALSO DESCRIBE GENERAL CONDITIONS THAT MAY APPLY WHEN YOU REQUEST, SCHEDULE, OR RECEIVE MOVING, PACKING, STORAGE, OR RELATED SERVICES.

By accessing www.atlanticstarmoving.com, submitting a quote request, communicating with Us, or booking services, You acknowledge that You have read and agree to these Terms. If You do not agree, please do not use the Website or request services through it.

Specific services may also be governed by a written estimate, bill of lading, order for service, storage agreement, valuation selection, tariff, or other service document. If a service-specific written agreement conflicts with these Website Terms, the service-specific written agreement controls to the extent of the conflict.

1. Company and Website

Company means Atlantic Star Moving & Storage, also referred to as “We,” “Us,” or “Our.”

Website means www.atlanticstarmoving.com and any related pages, forms, or online features operated by or for the Company.

Customer or You means any person or organization that visits the Website, requests information, receives an estimate, makes a reservation, or purchases services.

2. Services

Atlantic Star Moving & Storage may provide or arrange services that include:

• Local residential moving
• Long-distance moving
• Office and commercial moving
• Packing and unpacking
• Furniture protection and specialty-item handling
• Storage and related moving support

All services are subject to availability, crew and equipment capacity, access conditions, applicable law, and the terms stated in the Customer’s written service documents.

3. Estimates, Quotes, and Scope of Work

Website pricing, telephone discussions, preliminary calculations, and online quote requests are informational unless confirmed in writing by the Company.

The final price may change when the actual conditions differ from the information provided, including changes involving:

• Inventory, weight, volume, or number of items
• Pickup or delivery addresses
• Travel distance, tolls, parking, or access restrictions
• Stairs, elevators, long carries, shuttles, or difficult building access
• Packing materials, disassembly, reassembly, or specialty handling
• Waiting time, building delays, additional labor, or additional stops
• Services requested on or after moving day

Only the written estimate, order for service, bill of lading, invoice, or other written agreement issued or approved by the Company establishes the binding scope and pricing for a move.

4. Customer Information and Inventory

You are responsible for providing complete and accurate information before service begins. This includes the addresses, dates, building conditions, inventory, packing status, oversized items, fragile items, high-value items, appliances, safes, artwork, televisions, glass, and any other conditions that may affect planning or pricing.

Incomplete or inaccurate information may result in revised pricing, delays, additional charges, equipment changes, rescheduling, or refusal to move an item that cannot be handled safely or lawfully.

5. Reservations and Deposits

A reservation is not guaranteed until the Company confirms it and any required deposit or reservation payment has been received.

Deposits and reservation payments may be applied toward the total cost of service. Refundability depends on the written cancellation policy provided with the estimate or reservation confirmation.

The Company may require additional payment when the scope, date, crew size, equipment, or service conditions change.

6. Payment Terms

Customers must pay all charges in accordance with the payment schedule stated in the applicable written agreement.

We may require a deposit, partial advance payment, payment before unloading, or payment immediately after service. Accepted payment methods may be limited by the estimate, invoice, or payment instructions.

Where permitted by law, unpaid balances may result in collection costs, storage charges, late charges, suspension of service, or other remedies available to the Company.

7. Cancellation and Rescheduling

Cancellations and rescheduling requests must be submitted as soon as possible. Fees or loss of deposit may apply based on notice, reserved labor, equipment commitments, seasonality, and other operational costs.

Any cancellation or rescheduling terms stated in the Customer’s estimate or booking confirmation are incorporated into these Terms.

8. Access, Parking, and Building Requirements

You are responsible for arranging lawful and safe access at all service locations, including:

• Parking permits and reserved loading areas
• Certificates of insurance requested by buildings
• Elevator reservations and building time windows
• Permission from landlords, management companies, or property owners
• Safe walkways, stairs, entrances, and loading areas

Parking tickets, building delays, elevator delays, long carries, unavailable loading areas, or restricted access may result in additional time or charges where allowed by the written service agreement and applicable law.

9. Packing and Preparation

Unless professional packing services are included, You are responsible for properly packing and preparing Your belongings before the crew arrives.

Customer-packed items must be placed in suitable containers and secured for transport. The Company may refuse to transport improperly packed, leaking, unstable, unsafe, or unprotected items.

Items packed by the Customer may have different claim or liability treatment under the applicable moving documents and law.

10. Prohibited and Restricted Items

The Company does not knowingly transport or store illegal, dangerous, hazardous, explosive, flammable, corrosive, toxic, or otherwise prohibited materials.

Restricted items may include:

• Gasoline, propane, fuel, fireworks, ammunition, or explosives
• Paints, solvents, chemicals, and hazardous cleaning products
• Illegal goods or contraband
• Perishable food or items likely to spoil
• Plants, animals, or living organisms unless expressly approved
• Items prohibited by federal, state, or local law

We may refuse any item that presents a safety, legal, sanitation, or operational concern.

11. High-Value and Irreplaceable Property

You must disclose high-value, fragile, rare, sentimental, or irreplaceable items before service. Examples include jewelry, currency, important documents, collections, artwork, antiques, medical devices, and electronic data.

Unless expressly accepted in writing, Customers should personally transport cash, jewelry, negotiable instruments, passports, medications, digital storage devices, and other items that cannot reasonably be replaced.

12. Valuation Protection and Insurance

Moving-company valuation protection is not the same as insurance. The level of carrier liability available for loss or damage is governed by the Customer’s written valuation selection, bill of lading, applicable tariff, and applicable law.

Additional valuation protection, when offered, must generally be selected before the move begins and may require additional payment.

Customers with high-value or irreplaceable property should consider obtaining separate third-party moving or transit insurance.

13. Damage, Loss, and Claims

Any claim for loss or damage must be submitted in writing within the period required by the applicable contract and law.

The Customer must preserve the damaged item and relevant packaging, allow a reasonable inspection, and provide requested documentation such as photographs, receipts, repair estimates, inventory records, and proof of value.

Failure to provide timely notice or required documentation may delay or affect the claim.

14. Limitations and Exclusions

To the fullest extent permitted by law and subject to the Customer’s written moving documents, the Company is not responsible for loss, damage, or delay resulting from:

• Pre-existing damage, ordinary wear, or inherent defects
• Items packed, sealed, assembled, or prepared by the Customer or another party
• Mechanical or electrical malfunction without visible external damage
• Weather, traffic, road closures, building restrictions, or circumstances beyond reasonable control
• Acts or omissions of third parties not under the Company’s control
• Customer instructions that conflict with the Company’s safety recommendations

Nothing in these Terms limits liability that cannot lawfully be limited.

15. Delays and Estimated Timing

Arrival times, delivery windows, and completion times are estimates unless expressly guaranteed in writing.

Timing may be affected by traffic, weather, prior jobs, mechanical issues, building access, customer readiness, regulations, carrier schedules, or other events beyond the Company’s reasonable control.

16. Storage Services

Storage services may require a separate storage agreement and may be provided by the Company or an approved third-party facility.

Storage charges continue until the goods are removed and all amounts due are paid. Unpaid storage balances may be subject to lawful lien procedures and other remedies permitted by the applicable agreement and law.

17. Third-Party Carriers, Vendors, and Subcontractors

Where permitted and disclosed as required, the Company may use employees, independent contractors, carriers, warehouses, or other vendors to support or perform services.

Third-party services may be subject to separate contracts, tariffs, terms, licenses, and insurance requirements.

18. Long-Distance and Interstate Moves

Interstate household-goods transportation may be governed by federal law and by documents such as an estimate, order for service, bill of lading, inventory, valuation selection, and applicable carrier tariff.

Those documents may include additional rules concerning delivery windows, weight or volume, shuttles, storage-in-transit, claims, payment, and carrier liability.

19. Website Use

You may use the Website only for lawful purposes. You agree not to:

• Attempt to gain unauthorized access to the Website or related systems
• Disrupt Website security, performance, or availability
• Submit false, misleading, fraudulent, or unlawful information
• Copy, scrape, reproduce, or commercially exploit Website content without permission
• Use automated tools in a manner that burdens or interferes with the Website

We may suspend or restrict access to the Website when We reasonably believe these Terms have been violated.

20. Intellectual Property

The Website, branding, logos, text, graphics, layouts, photographs, and other original content are owned by or licensed to Atlantic Star Moving & Storage and are protected by applicable intellectual-property laws.

No content may be reproduced, modified, distributed, or used commercially without prior written permission, except as allowed by law.

21. Communications and SMS Consent

When You submit a quote request, provide a telephone number, or otherwise ask Us to contact You, You authorize Us to communicate with You regarding Your inquiry or services by telephone, email, and text message.

Messages may include estimates, scheduling questions, appointment confirmations, service updates, payment information, and customer-support communications. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing services. Where applicable, You may opt out of text messages by replying STOP. For assistance, reply HELP or contact Us directly.

We do not sell Your telephone number to third parties for their independent marketing purposes.

22. Privacy

Our collection and use of personal information are described in Our Privacy Policy, which is incorporated into these Terms by reference.

23. Third-Party Links and Services

The Website may link to third-party websites, maps, payment systems, review platforms, insurance providers, or other services. We do not control their content, security, availability, or privacy practices.

Your use of third-party services is governed by their own terms and policies.

24. Disclaimer of Website Warranties

The Website is provided on an “as available” basis. Although We make reasonable efforts to keep Website information accurate and available, We do not guarantee that the Website will always be uninterrupted, error-free, complete, or current.

Website content is general information and does not replace the Customer’s written estimate, service contract, bill of lading, insurance policy, or legal advice.

25. Limitation of Website Liability

To the fullest extent permitted by law, the Company will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from use of or inability to use the Website.

Service-related liability is governed by the applicable written service documents and law.

26. Indemnification

To the extent permitted by law, You agree to be responsible for claims, losses, liabilities, and reasonable expenses arising from Your unlawful use of the Website, Your violation of these Terms, or materially false information You provide.

27. Force Majeure

The Company is not responsible for failure or delay caused by circumstances beyond its reasonable control, including severe weather, natural disasters, governmental actions, labor disruptions, road closures, public emergencies, utility failures, cyber incidents, carrier interruptions, or similar events.

28. Governing Law

These Website Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where federal law or another jurisdiction’s mandatory law applies.

Any venue or dispute provision contained in a signed service agreement, bill of lading, storage agreement, or other controlling document will supersede this general Website provision.

29. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

30. No Waiver

A failure by the Company to enforce any provision does not waive the right to enforce that provision later.

31. Entire Agreement

These Terms, together with the Privacy Policy and any applicable written service documents, constitute the agreement concerning use of the Website and the services covered by those documents.

32. Changes to These Terms

We may revise these Terms from time to time. Updated Terms become effective when posted on this page unless a later effective date is stated.

The “Last Updated” date above identifies the most recent revision.

33. Contact Us

For questions about these Terms and Conditions, contact: